We get a few emails a week from people who’ve used one of our quoter sites, but not been contacted by any home improvements companies to back up the quote we’ve given them. I thought I’d just try and give an explanation of why it is that this sometimes happens – and what you can do to help us make our service even better in the future.
Here at Home Improvement Quotes we offer, through series of easy to use websites, an instant online quote for your intended home improvement project, whether that’s double glazing, a fitted kitchen, a driveway or even exterior rendering.
Our quoter service, though, is just the start of our FREE and IMPARTIAL service to home owners. Once you’ve got your quote, we’ll give you a call to discuss your project in more detail, and then we’ll help you find up to 3 local home improvement companies that can give you a written quotation. We never pass your details on to more than 3 companies, and we monitor feedback on the companies in our network constantly – if they don’t continue to meet our high standards, we stop working with them.
Why do you pass my details to up to 3 companies?
We set ourselves up, nearly 8 years ago now, to try and take the ‘cowboys’, the pushy doorstep salesmen and the dodgy quotes out of the business of getting a home improvements quote.
When we pass your project details on to three different companies (we they know that they’re each competing against two other local companies. It’s common knowledge that you can find a lower quote by shopping around and asking several different companies, but often it’s a real hassle and most people don’t bother. When you use the Home Improvements Quoter network, shopping around is no hassle at all.
I used your service and no home improvement companies contacted me. Why not?
We’re constantly developing our nationwide network of home improvement companies, all vetted and approved by us. It’s an ongoing process of vetting new companies who want to join us on a daily basis. If you didn’t receive a call in response to your request, it’s often because we don’t have a company in our network in your area selling the product you were interested in.
The main reason for this is that our approved companies all have complete control over the service we provide to them – so if they’re catching up with their order books, won’t receive further home owner details until such time as they wish to be ‘available’ again.
In cases where we don’t have anybody in our books already, we’ll often go trawling through local directories to find you a local company that wants to do the work for you – but sometimes even this doesn’t work.
You can also verify if a company has been recommended to you by us via your own secure online customer area where you can see which companies we’ve managed to place your quote request with, review their contact details and if you accept one of their quotations, download your own deposit protection certificate which covers a 10% deposit. You can also leave your own feedback on the companies – how they conducted themselves and if applicable, how the installation went. You’ll receive an email with your own login details after we’ve passed your details to the first recommended company.
We’re sorry if we weren’t able to get you a written quotation from a local company on a particular occasion, however please be assured that we will always try our very best to get you the written quotation we discussed over the phone with you. We’ll never pass on any details you give us, whether that’s online or by phone, to any companies without talking to you first and gaining your permission to do so.